Resolving your Complaint
At 3i Financial, one of our organizational goals is service excellence. As a leading financial services broker, we take great pride in providing our clients with objective unbiased advice enabling them to achieve their financial goals. We value your business and we are dedicated to building long-term relationships with you.
At 3i Financial we value your feedback because that is what helps us to better meet your needs. If you would like to provide us with a compliment, constructive feedback, or to lodge a complaint, we encourage you to follow the procedures listed below so that we can work to resolve your issue in a timely manner.
Step 1 - Contact your Financial Advisor
Most issues are often caused by misunderstanding or miscommunication and can be rectified by a simple phone call to your Financial Advisor. Your Financial Advisor is there to help you in any way possible. Should your Financial Advisor not be able to resolve your issue in a timely manner, please ask them for their manager’s contact information, and then follow up with their manager.
Step 2 – Contact our Head Office
If you do not feel that your particular issue has been completely resolved as a result of following through with Step 1, please contact our Head Office by calling 905-326-5408 and ask to speak to the Customer Relations Manager. Alternatively, if you prefer, you can mail, fax, or email it to the attention of the Customer Relations Manager.
By Mail:
Attention: Customer Relations Manager
3i Financial Group Inc.
300 West Beaver Creek Road, Suite #218
Richmond Hill, Ontario, L4B 3B1
By Fax:
(905) 326-5405
By Email: customerrelations@3ifinancial.com
Please include your full name, address, telephone number, the best time to reach you, and explain clearly all the details. The Customer Relations Manager will investigate the matter and will respond back to you in a timely manner.
Step 3 - Email the Office of the Ombudsman
Email: ombudsman@obsi.ca
If your concern still remains unresolved after having completed Steps 1 and 2, please email the Office of the Ombudsman. The Ombudsman is dedicated to resolving your problem and concern fairly and professionally.
Additional Information:
3i Financial Group Inc. is regulated by the Financial Services Commission of Ontario (FSCO) for insurance products and 3i Financial Investment Services Inc. is regulated by the Mutual Fund Dealers Association of Canada (MFDA) for mutual fund products. You can obtain more information about these institutions by visiting their websites below:
3i Financial is a participating firm with the Ombudsman for Banking Services and Investments.
